Transfers to Accounts Other Than Your Own Are Temporarily Unavailable. Please Try Again Later.
Frequently Asked Questions and Contact The states
Didn't notice the answer to your question here? Contact Client Access back up at 877-RJ-ACCESS (877-752-2237) or ClientAccessSupport@RaymondJames.com.
Hours
For technical support:
- Monday through Fri: viii a.yard. to 9 p.m. ET (excluding holidays)
- Saturday and Sun: viii a.m. to v p.1000. ET (excluding holidays)
For client service, comments and suggestions:
- Mon through Fri: 8 a.m. to 9 p.thousand. ET (excluding holidays)
Raymond James Client Access is an online service that provides you lot with secure and convenient access to your accounts, statements, merchandise confirmations, and tax reporting documents. Clients with a Raymond James brokerage account are eligible for this service.
- Enrollment and Usernames: How do I enroll in Client Admission?
- Features of Client Access: What tin I do in Customer Admission?
- Asset Allocation: How is my asset allocation determined?
- Online Funds Transfer: What is online Funds Transfer?
- General Questions: What do I need to exercise to start viewing my accounts in Client Admission?
- Privacy and Security: Have you forgotten your countersign?
- Technical Issues: Are you lot experiencing problems accessing to your accounts?
- Comments and Suggestions: Do you have suggestions or feedback near Client Access?
Enrollment and Usernames
- How practice I enroll in Customer Admission?
- Can my username and password exist the same?
- How exercise I log in to Client Access?
- Can I alter my username?
- Can I take an account under more than ane username?
- How do I add or delete accounts associated with my username?
How exercise I enroll in Customer Access?
To enroll in Client Access, click the Enroll in Customer Admission link on the Client Access login screen and complete the enrollment process. The system volition guide you through the necessary steps.
Can my username and password be the aforementioned?
No. For your security, the organisation will not allow your username and countersign to be the same.
How exercise I log in to Client Admission?
To access your accounts online:
- Blazon your username in the username field on the Client Admission Welcome screen and click the Login button.
- Blazon your security question answer and click the Submit push button.
- Blazon your password, and then click the Submit button.
Can I modify my username?
No. Your username cannot be changed; however your financial advisor can request to have you removed from Client Access, and you can re-enroll in Client Access with a different username. Please note that by doing this, all of your account preferences, such every bit your certificate commitment preferences, will be lost.
Can I have an business relationship under more than one username?
Yes. When you lot showtime enroll in Client Access, nosotros identify the accounts and joint accounts you lot concord. You volition have total access to these accounts. Additionally, Customer Access looks at the mail packets and relationships linked past your financial advisor.You will take view-only admission to these accounts.
How exercise I add or delete accounts associated with my username?
Business relationship admission is determined based on your ownership of accounts and their statement linking for the creation of mail service packets. If there are other accounts you experience you should have access to, delight contact your financial advisor or Client Access Support at 877-RJ-ACCESS (877-752-2237).
Hours
For technical support:
- Monday through Fri: 8 a.chiliad. to ix p.m. ET (excluding holidays)
- Saturday and Sunday: 8 a.yard. to v p.grand. ET (excluding holidays)
For client service, comments and suggestions:
- Mon through Friday: 8 a.m. to 9 p.one thousand. ET (excluding holidays)
Features of Customer Access
- What are the primary features of Client Admission?
- What data tin I find on the Activity screen?
- What information can I find on the Summary screen?
- How often are the balances on the Summary screen updated?
- What information tin can I find on the Portfolio screen?
- Can I use financial software to download transactions from Client Access?
- What is Bill Pay?
- Are there other delivery options bachelor for how I can receive account documents (such every bit statements, trade confirmations, and shareholder documents)?
- Why is the price basis not showing for some of the positions in my account?
What are the primary features of Client Admission?
Customer Admission provides you lot with secure and convenient access to admission to all your Raymond James accounts. The easy-to-utilize format enables you to:
- View your portfolio, which is continuously updated throughout the day.
- View cost ground data, recent transactions by account and upcoming activeness, such equally dividend payments.
- View relevant news virtually your investments.
- Access Raymond James' award-winning equity inquiry.
- View statements, trade confirmations, and revenue enhancement reporting documents online.
- Suppress the mailing of paper statements, trade confirmations, and shareholder communications.
- Download transactions to Intuit Quicken®.
What information can I find on the Activeness screen?
The Activeness screen lists transactions in ii sections: Pending Action and Posted Activity.
The Awaiting action section lists the transactions that are scheduled to take identify in your business relationship or in your combined accounts. Awaiting activity may include dividend payments, interest payments, Pending bank check deposits, business relationship transfers and open orders. The Pending action section provides future anticipated activity up to approximately 1 month in the future.
The Posted activity section provides the power to view up to 18 months of account action. However, certain types of activeness are available for a shorter time frame. Each transaction includes a date, a description and an amount. Additional details are provided when applicative.
What data tin I find on the Summary screen?
The Summary screen includes the current market value of your account(s), a cash management section (providing you with quick access to Beak Pay, your Raymond James credit card), shortcuts to oftentimes used Client Access pages (Quick Links), a summary of your nugget resource allotment, spotter list, and your financial advisor's contact information.
How often are the balances on the Summary screen updated?
The balances found on the Summary screen are updated on a 15-infinitesimal delayed basis. For example, the values shown would not change from the previous day's numbers until at least 15 minutes later on the market has been open and would not reflect the finish of the twenty-four hours values until xv minutes after the marketplace has closed.
What data tin can I find on the Portfolio screen?
Yous can view market place value and price information for your holdings, electric current activity, and any anticipated future action for your accounts on the Portfolio screen.
Can I utilize financial software to download transactions from Customer Access?
You lot tin employ Intuit's Quicken® to download and manage your transaction information. To download transactions, become to the Business relationship Services tab, and then click the Quicken® Downloads link in the Download Transactions box.
What is Beak Pay?
Bill Pay is a manner for you to pay your bills online. Information technology is only available to clients with Capital Access accounts. Please contact your financial advisor for more information.
Are there other commitment options bachelor for how I tin can receive account documents (such as statements, trade confirmations, and shareholder documents)?
Aye. Please go to the Account Services tab and do i of the post-obit:
- For statements and trade confirmations, click the Statements and Trade Confirmations Delivery Options link in the Statement Information section.
- For shareholder communications, click the Shareholder Communications Delivery Options link in the Statement Information section.
Why is the toll basis not showing for some of the positions in my account?
In most cases, the securities were transferred when you opened the business relationship and Raymond James was not provided the original purchase data. Your financial advisor tin can assist yous with calculation this information to your holdings in Customer Access.
Asset Allocation
The asset allocation assay presented on your statement and Client Access is intended to help you in understanding your investments as part of a complete portfolio review with your financial advisor.
How does Raymond James decide my nugget resource allotment?
You tin can learn more than about the concept of asset allocation and how it applies to your portfolio on raymondjames.com. For packaged investment products, such as mutual funds, annuities and 529s, Raymond James uses data provided by Morningstar (morningstar.com) to "x-ray" and appropriately allocate your holdings. The Morningstar data is used in conjunction with Raymond James' internal product classifications to show a general overview of your exposure to each asset class. Morningstar information is more often than not provided as of the latest filings for the products, and Client Access therefore may not bear witness real-time allocations.
Why doesn't my available cash friction match the total for the Cash & Cash Alternatives nugget class?
The Greenbacks & Cash Alternatives asset class represents cash and money marketplace holdings, also every bit cash allocations contained in mutual funds and annuities. The amount of greenbacks embedded in investment products is displayed to clarify what portion of cash is not bachelor for withdrawal or investment. To view cash balances available for withdrawal or investment, see the Greenbacks & Cash Alternatives section of your statement or My Accounts > Summary on Client Access.
What happens when a product uses derivatives to gain exposure to an asset class?
Some funds volition use derivatives (for example, options, futures or swaps) to gain exposure to an nugget class. When this happens, Morningstar's "x-ray" data will report the holdings as the fund files them, and mostly, derivatives will evidence upwards every bit Not-Classified. This may crusade the asset allocation analysis information returned from Morningstar to incorrectly represent a portfolio'southward bodily exposure to an asset class. In gild to address this problem, Raymond James may internally override some Morningstar product allocations to ameliorate represent the product's nugget allotment. Contact your fiscal advisor for specific internal classification data.
What avails autumn into the Non-Classified asset class?
The Non-Classified asset class represents securities that are currently not classified by Raymond James, are classified as "other" by Morningstar in mutual funds and some annuity sub-accounts that are currently "un-mapped," and/or practise not have Morningstar data available.
Which packaged products does Morningstar "x-ray"?
Morningstar 10-rays the post-obit product types:
- 529 higher plans
- American Depositary Receipts
- Common funds
- Annuities
- Closed-end funds
- Exchange-traded funds (ETFs)
- Foreign ordinary shares
- Open up-finish funds
How does Raymond James classify products that are not "ten-rayed" past Morningstar?
- Annuities are x-rayed by the Morningstar feed just if they are currently "mapped." Annuities that are not currently mapped will show upwardly as "Non-Classified." Efforts are underway to map the remaining united nations-mapped annuities.
- UITs are not currently x-rayed, just instead are allocated 100% into U.S. Equity or Stock-still Income depending on the investment objective of the UIT.
- Funds are x-rayed past Morningstar, only considering some products utilise options, swaps, futures contracts and other derivatives to gain exposure to asset classes, the information returned from Morningstar may non reflect the product's bodily asset grade exposure. In some cases, Raymond James will override the resource allotment data from Morningstar and classify the product in another asset class.
How are liabilities treated in the asset allotment display?
Liabilities, such every bit short positions, short options and margin balances, are not represented in the asset resource allotment pie nautical chart. Instead, they are shown separately below the full asset value table.
Online Funds Transfer
What is online Funds Transfer?
Online Funds Transfer enables you to transfer funds electronically between 2 eligible Raymond James brokerage accounts; or between a Raymond James brokerage account and an business relationship at another financial institution via Automatic Clearing House (ACH).
What are the benefits of using online Funds Transfer?
What are the benefits of using online Funds Transfer?
- Faster admission to funds
- No fees
- More convenient
- Saves you time
- More than secure than paper checks
- Saves you lot money (postage stamp and check costs)
- Improves efficiency and reduces errors by replacing manual processing
- Helps the environment by reducing corporeality of paper
What types of accounts can be prepare for online Funds Transfer?
The following accounts and transfer types are mostly eligible for online Funds Transfer:
- Individual accounts
- Joint accounts
- Raymond James custodial IRAs
- Trusts (when the trustee is authorized to transfer funds)
- Distributions from Elementary IRAs
- Distributions from Beneficiary IRAs
What types of accounts are not permitted for online Funds Transfer?
- Corporate accounts
- Minor accounts
- Pledged accounts
- Qualified plans and SIMPLE IRAs
- Contributions to IRAs with required minimum distribution (RMD)
- Accounts that are professionally managed or managed on a discretionary basis, in which the client has given the financial advisor or another director the authority to make investments on his or her behalf
To transfer funds using one of these account types, please contact client services or your financial advisor.
What are the account requirements for online Funds Transfer?
For eligible accounts, Funds Transfer is ordinarily available for accounts that meet the post-obit criteria:
- ACH Profile on Record: To transfer funds to and from not-Raymond James accounts, you must have an Automated Immigration Business firm (ACH) "profile" – which authorizes Raymond James to transfer funds to or from your account(due south) at other banks or fiscal institutions – established between the applicable Raymond James account(s) and each outside account. Therefore, you may see some exterior accounts listed for one of your Raymond James accounts but non others. To view your current ACH profiles, along with instructions for establishing a new profile, go to Funds Transfer > Manage Accounts.
- Business relationship Ownership: To transfer funds out of an account, y'all must exist an owner of that account.
- Permitted Account Status: An account may exist temporarily ineligible for various reasons. Ineligible accounts volition non be displayed in your listing of transfer accounts until any applicable brake is lifted and they again become eligible.
For questions about a specific account and its online Funds Transfer eligibility, please contact your fiscal advisor or Client Access Support at 877-752-2237 or clientaccesssupport@raymondjames.com.
How do I ready up accounts for online Funds Transfer with another fiscal institution?
Submit an ACH course and voided cheque for each account you would like to set. Contact Client Admission Back up or your financial advisor to asking an ACH form; it is also available in Client Admission on the Funds Transfer tab.
I already use ACH at Raymond James and would like to use Client Admission to transfer funds. What do I need to practise?
Your ACH contour is already on file and you can start using Client Access Funds Transfer immediately. Log on to Client Access and click the Funds Transfer tab to get started.
How soon tin I start making transfers once I've submitted the required documents?
One time your form and voided check are received, information technology generally takes five concern days; however, check Client Access since it may be ready sooner.
How long volition information technology take for funds to exist transferred between my Raymond James account and my account with another financial institution?
A transfer from a Raymond James business relationship typically takes i to two concern days to process funds, depending on when you submitted the transfer. Come across the other financial establishment's transfer policy for its processing time. If yous need a same-day transfer of funds to or from another financial institution, contact Client Admission Support or your financial counselor or Raymond James to request a wire transfer.
How practise I know which accounts have been set up for online Funds Transfer with some other financial establishment?
Become to the Funds Transfer tab, and then click the Manage Accounts tab.
If I'd like the funds in my account the next day, is there a cut-off time for when I need to accept the transfer submitted?
For transfers to or from non-Raymond James accounts to be processed the next business organization twenty-four hour period, the cutoff time is iv p.m. ET.
For transfers between Raymond James accounts to be effective aforementioned 24-hour interval, the cutoff time is 7:30 p.1000. ET.
Raymond James does not process transfer requests on weekends and federal and bank holidays.
Where tin can I look to see the condition of my transfers?
- To view transfers that are pending, become to the Funds Transfer tab, and then click the Pending Transfers tab.
- To view transfers that have been completed, canceled or returned, go to the Funds Transfer tab, and then click the Transfer History tab. Meet the Activity tab for a comprehensive list of your account activity.
How do I cancel or make a change to a transfer?
Go to the Funds Transfer tab, and then click the Pending Transfers tab. If the transfer is notwithstanding within the time-frame to be canceled or changed, Edit and Cancel links are available.
What is a standing withholding election and why do I need one to request IRA distributions through online Funds Transfer?
Standing withholding elections are federal and state income tax withholding elections established for an IRA that are carried over and applied to all future distributions from that IRA unless or until they are inverse or revoked. IRS regulations require a signature in order for a financial institution to disburse funds. See the Client Access Help or contact Customer Access Back up or your fiscal advisor for boosted information about standing withholding elections.
What is the deadline for making a prior year IRA contribution online?
To ensure your contribution is processed on time, submit it at least one week in advance of the revenue enhancement yr's deadline.
What IRA distribution types can be processed through Client Access?
Normal, beneficiary, and premature.
I would like my IRA distribution to apply to the current tax yr. How can I be certain that this happens?
To ensure your distribution is applied to the current tax twelvemonth, submit the distribution with a transfer date in the electric current yr, on or before the last business day of the year.
For transfers to non-Raymond James accounts to exist processed the next business day, the cutoff time is 4 p.m. ET.
For transfers between Raymond James accounts to be effective same day, the cutoff time is 7:xxx p.grand. ET.
What IRA contribution types can be candy through Client Access?
Private IRA and Roth IRA.
General Questions
- Who is eligible to view Raymond James accounts online?
- Is at that place a fee for this online service?
- Can I customize the screens in Customer Access?
- Tin can I see realized gains/losses?
- Are in that location whatever graphs for performance?
- Tin can I view Raymond James Bank activeness in Customer Access?
- Can I look upwardly historical price information in Client Access?
- Tin can cost alerts be ready in the organisation?
- Can I go quotes for unlisted bonds?
- I have a mutual fund and the price hasn't changed for days. Why?
- When do the endmost prices for mutual funds generally announced?
- Is at that place price basis for annuities?
- Will my business relationship value change based on after-hours/before hours stock trading?
- Will Client Admission show yearly totals for dividends, involvement, and capital gains distributions for tax purposes?
- Where can I find current cash sweep program rates?
Who is eligible to view Raymond James accounts online?
Any client with a Raymond James brokerage business relationship is eligible to view their account online. Also, clients can request that other individuals, such as a CPA or a family fellow member, have view-only access to their online account data. If this is something you are interested in doing, contact your financial advisor.
Is there a fee for this online service?
No, there is no fee. This is a costless service for Raymond James' clients.
Can I customize the screens in Client Admission?
Not at this time.
Can I see realized gains/losses?
No. Customer Access only displays unrealized gains relative to current holdings.
Are in that location any graphs for performance?
Client Access does not provide a graphical display of portfolio performance. Please contact your financial counselor for reports and performance information.
Tin I view Raymond James Bank activity in Customer Access?
You can view balances and other select information points for loan and eolith banking company accounts; yet, to see activity delight employ Raymond James Bank'south Net Cyberbanking website.
Can I look up historical price data in Customer Access?
No. The system does not include historic quotes. At that place are many sites on the Internet that offer historic quotes.
Tin price alerts be set in the system?
Non at this time.
Tin can I get quotes for unlisted bonds?
No, the Market Information folio does not provide quotes for unlisted stocks or bonds. Contact your financial advisor for assistance.
I have a mutual fund and the price hasn't changed for days. Why?
While most mutual funds are priced daily, at that place are some mutual funds that are priced weekly and some that are priced monthly.
When do the closing prices for common funds generally announced?
The endmost prices are received from the common funds, generally around 7 p.m. ET.
Why do some positions have an asterisk next to them?
The asterisk indicates a brusque or borrowed position in the security.
Is there price basis for annuities?
Not at this fourth dimension.
Will my account value change based on afterward-hours or before-hours stock trading?
No. After-hours and before-hours trading is non reflected in your positions.
Volition Client Access evidence yearly totals for dividends, interest, and capital gains distributions for taxation purposes?
No. Refer to your annual tax documents or your tax advisor.
Where tin can I detect electric current greenbacks sweep program rates?
See the Marketplace Commentary and Research - Rates page on the Raymond James public website.
Privacy and Security
- Is my account information secure?
- What exercise I do if I forget my password?
- What do I exercise if I forget my username?
- Can my username and countersign exist the same?
- How practice I change my countersign?
- What accounts can I access online?
- What are account names and how can I alter them?
Is my business relationship information secure?
Yes. Client Access uses several different measures to protect your information.
- Your ain unique countersign
- Your ain username
- Security questions that y'all must answer correctly to continue
- 128-fleck Secure Sockets Layer (SSL) encryption technology. Encryption is a method of scrambling information to prevent unauthorized users from viewing or tampering with it as it is transmitted over the Cyberspace.
For additional protection, your session volition finish automatically after 20 minutes of inactivity.
Larn more than about how you tin can help keep your information secure past reviewing Raymond James' privacy and security information .
What practice I practice if I forget my password?
If you lot do not know your countersign, click the Need Aid Logging In link on the Client Admission welcome screen. By correctly answering a series of personal security questions to validate your identity, you will be directed to a page where you can reset your countersign.
What do I do if I forget my username?
If you forget your username, click the Forgot username link on the Client Access login page, and submit the Recover username request grade. If yous need additional aid, contact Client Access support at 877-RJ-Access (877-752-2237).
Hours
For technical support:
- Mon through Friday: 8 a.m. to 9 p.m. ET (excluding holidays)
- Saturday and Dominicus: viii a.grand. to 5 p.m. ET (excluding holidays)
For customer service, comments and suggestions:
- Monday through Friday: 8 a.m. to 9 p.g. ET (excluding holidays)
Can my username and password exist the aforementioned?
No. For security reasons the system volition not let your login and password to be the same.
How do I change my password?
You lot tin alter your password on the Change Your Password screen in Client Admission. To get to the Change Your Password screen, click the Account Services tab, and then select the Alter Your Password link in the My Profile box.
What accounts can I admission online?
All of your Raymond James brokerage accounts can be accessed online. Accounts that are linked together for mailing purposes are viewable within the same username and password and provide you with a combined total for your holdings. If you have established a business organization account under a dissever taxpayer identification number (Tin can), the account will have a username that is unlike from your personal account username.
Some trust and business accounts require a split up login that must be gear up up by your financial advisor.
What are account names and how do I modify them?
Business relationship names are a manner to personalize your accounts, and once assigned, are used to identify your accounts throughout Customer Admission. You can change account names at whatever fourth dimension on the Alter Account Names screen in Client Access. These business relationship names are for use within Client Admission and do not bear on business relationship titles that your advisor may accept assigned for your statements. To alter your business relationship names, click the Business relationship Services tab, and so click the Modify Account Names link in the My Profile box.
Technical Problems
- Is there any scheduled downtime for Client Access?
- What Internet browsers does Client Access support?
- I employ a Mac computer. Will I be able to log in to Client Admission?
- When I employ my iPad(tablet) to view statements and other documents in Client Access, the document doesn't open or doesn't show correctly. Is in that location something I tin do to gear up this?
- Can I change the font size inside Customer Access?
- What is enshroud?
- How do I delete cache?
- Afterwards I click the "Login" push button, the screen refreshes and comes dorsum upwardly without attempting to access my accounts. Why tin't I access my accounts?
- What do diverse error messages mean?
Is there any scheduled downtime for Customer Access?
The scheduled reanimation for Customer Access is between 6 p.m. on Saturdays and 12 p.m. on Sundays. You may find the system working during these hours, but this cake of time is ready aside to perform maintenance on the underlying systems.
What Internet browsers does Client Admission back up?
- Internet Explorer 11, Edge and higher
- Chrome 37 and higher
- Mozilla Firefox 27 and higher
- Safari vii and higher
I use a Mac computer. Volition I be able to log in to Customer Access?
Yes, as long as yous are using a supported Net browser such equally Safari, Chrome, or Firefox.
When I use my iPad(tablet) to view statements and other documents in Client Access, the document doesn't open or doesn't show correctly. Is at that place something I can do to fix this?
Yes. Installing Adobe Reader on your iPad (tablet) commonly resolves any viewing issues with documents. To install a free copy of Adobe Reader, go to the Adobe website.
Can I modify the font size in Customer Admission?
No. A potential workaround is to increase or decrease your view by doing the following
- For Net Explorer, Chome and Firefox, while property down the CTRL fundamental, press the Plus Sign (+) key to increase the font or press the Minus Sign (-) cardinal to decrease.
- For Safari, while holding down the Command key, press the Plus Sign (+) central to increase the font or printing the Minus Sign (-) key to decrease
What is cache?
Cache, or what Microsoft Cyberspace Explorer calls "Temporary Internet Files," is data that is automatically saved to your computer when you lot browse the Internet. These files are typically web pages (.htm or .html) or graphics (.gif or .jpg). They are stored to speed upward downloads of previously viewed pages.
How practise I delete cache?
To delete enshroud, do ane of the following:
- Internet Explorer 8, 9, x, eleven and upwardly
Click Tools on the menu or the Tools
gear in the upper-correct corner, and then select Net Options. On the General tab, in the Browsing History department, click the Delete push button. In the Delete Browsing History dialog box, clear the Preserve Favorites website information check box. Other check boxes, such every bit Temporary Internet files and website files and Cookies and website information can remain checked. Click the Delete button, so close and reopen Net Explorer. - Chrome
Click Tools on the menu button, and then select Settings. Click the Show Advanced Settings link and under Privacy click the Clear browsing information.. button. Prepare the Time range to articulate from the outset of the time. In the list at the bottom of the window, clear Cached images/files and click the Clear browsing information button. - Firefox
Click Tools on the menu or the FireFox push, and then select Options. Click the Privacy tab and click the clear your recent history link. Gear up the Time range to articulate Everything. In the listing at the bottom of the window, clear everything except for Cache and click the Clear Now button. - Safari
Click the Safari heading and select Empty Cache from the drib-down card. A message appears asking if yous are sure yous want to delete the cache. Click OK, and and then shut and reopen the Safari web browser. If the Empty Enshroud choice is not available, go to Preferences > Avant-garde to enable the Develop menu. Echo the steps from the beginning.
After I click the Login button, the screen refreshes and the login screen reappears. Why can't I admission my accounts?
You may not have cookies enabled on your spider web browser. Come across the Your Browser Does Non Accept Cookies page for instructions on how to enable cookies. If this however does non resolve this issue, contact Client Access back up at 877-RJ-Admission (877-752-2237).
Hours
For technical support:
- Mon through Fri: 8 a.m. to nine p.thou. ET (excluding holidays)
- Sabbatum and Sunday: 8 a.g. to 5 p.thousand. ET (excluding holidays)
For client service, comments and suggestions:
- Monday through Fri: 8 a.m. to 9 p.m. ET (excluding holidays)
What exercise the following error letters mean?
| Error Message | Clarification |
|---|---|
| The organization is temporarily unavailable. Nosotros apologize for the inconvenience. Please endeavor back later. | The system is down due to regular maintenance or other bug. |
| "HTTP fault 404" and "This page cannot exist displayed." | There are two instances in which you may become this message.
|
| For your security, you have been logged off of Customer Access due to a flow of inactivity. Please re-enter your login information. | When you log in to your accounts, y'all establish a "session" with our server. This message ways that this session is no longer available. There are a couple reasons this may happen.
|
| The data you provided does non match our records. | Yous are using either an wrong username, answer to your secret question, or password. Verify the information you entered is correct, or contact Client Access support at 877-RJ-Admission (877-752-2237). Hours For technical support:
For client service, comments and suggestions:
|
Comments and Suggestions
If y'all accept comments or suggestions, Contact Client Access Support at 877-RJ-Admission (877-752-2237) or ClientAccessSupport@RaymondJames.com
Hours
For technical back up:
- Monday through Friday: 8 a.k. to 9 p.m. ET (excluding holidays)
- Saturday and Dominicus: 8 a.m. to 5 p.m. ET (excluding holidays)
For client service, comments and suggestions:
- Monday through Friday: 8 a.m. to 9 p.thousand. ET (excluding holidays)
Source: https://clientaccess.rjf.com/FAQ
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